Refund & Live Arrival Policy

Live Arrival Guarantee

Plantaera Biotech LLC strives to ship healthy plants packaged carefully for transit.

If a plant arrives in poor condition, customers must notify us within 24–48 hours of delivery.

Claims must include:

• clear photos of the plant
• photos of packaging
• the shipping label

Resolution

If a claim is approved, Plantaera Biotech LLC may provide one of the following remedies at our discretion:

• replacement plant
• store credit
• refund

Non-Eligible Claims

Refunds or replacements may not be issued for:

• delays caused by shipping carriers
• weather damage occurring after delivery
• improper plant care after arrival
• acclimation failure of in vitro plantlets
• failure to report within the claim window

Returns

Due to the perishable nature of live plants, returns are not accepted.